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Want to WOW Your Customers? Here’s How
happy customer

In today’s über-competitive business environment, it is getting more and more difficult to retain loyal customers. Due to the ever-growing number of businesses that spring up each day, it makes it crucial for you to retain and satisfy your customers. The five tips below will help you wow your customers, guarantee their loyalty, and keep them coming back for more.

1. Surprise them occasionally.
Giving your customers occasional surprises goes a long way in ensuring that they remain loyal to you. You may decide to give them rewards or invest in other creative ideas and surprises. For instance, if you sell homes, you may send home improvement store gift cards to some customers with a small note reminding them that you always think of them and appreciate their patronage.

2. Automate non-value added work.
Many entrepreneurs don't devote their full attention to making their customers happy because they lose a lot time on moving information from one communication platform to another. To avoid that, automate this work! There are plenty of platforms available to help put mundane tasks on autopilot. Then you can focus on providing good customer support, and less on managing software.

3. Keep your customers abreast of new developments.
Building rapport with your client starts with creating an easy to understand contract that outlines how your company will deliver services to meet their needs. Customers want to feel like they’re part of a community; that they’re up to date on what’s happening at your business and how it impacts them. Keeping them in the loop via monthly emails or other communications does the trick. The gesture may be simple, but the customer will have a hard time forgetting it.

4. When you do wrong, make it right.
Resolving customer complaints is the best way to build customer loyalty. By handling complaints in a professional manner, you earn the opportunity to fix the problem and regain customer trust. The personalized attention it takes to resolve customer issues, if handled promptly and accurately, will create a sense of trust and loyalty.

5. Reward loyal customers.
If you have customers that have been with you for a very long period of time, they should be made to feel important or to have a greater status in your business as befitting their patronage. Find out what resonates with them and send them rewards to show your appreciation. Often, they’ll reward you with good reviews and referrals.

Put these tools to good use and watch your business boom. Want to try them out in a business of your own? Join EXIT Realty Massachusetts as a franchise owner and launch your new career and an office of agents to the top. Bring a good attitude and a willingness to learn and EXIT Realty Massachusetts will provide you every tool and resource needed for success. Spend just 30 minutes to get started today!



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EXIT Realty Massachusetts is an Equal Opportunity Employer and supports the Fair Housing Act. Each office is independently owned and operated. Site is subject to change without notice. While the information on this site is deemed to be accurate, EXIT Realty Massachusetts does not guarantee its accuracy, and provides this information without warranties of any kind, either expressed or implied. This site is not intended and shall not be deemed to constitute any offer to sell a franchise. Franchise offerings shall only be made by a Franchise Disclosure Document. Please disregard if you are currently under a contract with another brand.

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